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FAQ – Camelia Tendy Clothing
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FAQ

HomeFAQ

Last Updated: 5 June 2025

Welcome to our FAQ section! We’ve compiled a list of common questions to help you find answers quickly. If you can’t find what you’re looking for here, please don’t hesitate to contact our customer service team.

Ordering & Account

How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, choose your size and colour (if applicable), and add them to your cart. Once you're ready, proceed to checkout, where you can enter your shipping and payment details to complete your purchase.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account offers benefits such as faster checkout on future purchases, access to your order history, and exclusive offers.
How do I create an account?
You can create an account by clicking on the "My Account" or "Register" link in the top navigation bar. You'll be prompted to enter your name, email address, and choose a password.
Can I modify or cancel my order after it's been placed?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact our customer service team immediately at cameliatrendyclothing@gmail.com. We cannot guarantee changes or cancellations once an order has been dispatched.

Shipping & Delivery

What are your shipping options and delivery times?
We offer Standard and Express shipping within Sri Lanka.
- Standard Shipping: Typically 2-5 business days after dispatch.
-Express Shipping: Typically 1-2 business days after dispatch. International shipping times vary by destination, usually 7-21 business days. You can find more details on our Shipping Policy page.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to the courier's website. You can use this number to monitor your shipment's progress.
Do you offer international shipping?
No, we currently offer shipping within Sri Lanka only.
What if my package is lost or delayed?
If your order is significantly delayed or you suspect it's lost, please contact our customer service team with your order number. We will assist you in investigating the issue with the shipping carrier.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery, provided the item is unused, unwashed, unworn, with all original tags attached, and in its original packaging. Please refer to our Refund & Return Policy for full details and non-returnable items.
How do I return an item?
To initiate a return, email us at cameliatrendyclothing@gmail.com with your order number and reason for return. Our team will provide instructions and a return authorisation.
How long does it take to process a refund?
Once your returned item is received and inspected, we will process your refund within 5-10 business days. The refund will be credited to your original method of payment.
Can I exchange an item?
We do not offer direct exchanges. If you need a different size or colour, please return the original item for a refund and place a new order for the desired item.
What if I receive a damaged or faulty item?
Please contact us immediately (within 48 hours of delivery) at cameliatrendyclothing@gmail.com with photos of the damaged or faulty item. We will arrange for a replacement or a full refund and cover the return shipping costs.

Products & Sizing

How do I find the right size?
We provide a size chart on each product page to help you choose the correct size. If you have further questions about sizing, feel free to contact us.
Will out-of-stock items be restocked?
We regularly restock popular items. If an item is out of stock, you can often sign up for email notifications on the product page to be informed when it's back available.
How should I care for my clothing items?
Please refer to the care label inside each parcel for specific washing and care instructions. General advice often includes washing similar colours together and using appropriate water temperatures.

Payment

What payment methods do you accept?
We accept various payment methods, including major credit/debit cards (Visa, MasterCard, Amex), Koko Payments and other local payment options as indicated at checkout.
Is my payment information secure?
Yes, we use secure payment gateways and encryption to protect your financial information. Your payment details are not stored on our servers.
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